Privacy Policy

Last updated: 7th of November 2025

1. Who We Are

Tweedie Plumbing & Heating (“we”, “our”, or “us”) is a sole trader business run by Jack Tweedie, providing plumbing and heating services to domestic and small commercial customers.

Our contact details:
Email: hello@tweedieplumbing.co.uk
Phone: 07970 418616

We take your privacy seriously and are committed to protecting your personal information in line with UK data protection law (UK GDPR and Data Protection Act 2018).

2. The Information We Collect

We may collect and store the following types of information when you contact us or use our services:
• Contact details: your name, address, email, and phone number
• Job details: information about the property or work requested
• Billing and payment details (where applicable)
• Communication records: emails, texts, or notes about the work carried out

We do not collect or store any sensitive personal data unless it is necessary for delivering our services (for example, access needs).

3. How We Use Your Information

We use your information to:
• Arrange, quote, and deliver plumbing and heating work
• Communicate with you about appointments and updates
• Issue invoices and process payments
• Maintain business records for tax and accounting purposes
• Meet any legal or regulatory obligations

We will never sell or share your personal data for marketing purposes.

4. Lawful Basis for Processing

We process your data on one or more of the following lawful bases:
• Contract: to provide the services you’ve requested or taken a quote for
• Legal obligation: to maintain financial records or safety certificates
• Legitimate interest: to follow up on work, feedback, or reminders about servicing

5. How We Store and Protect Your Data

We store your data securely in password-protected systems and devices. Paper records (if any) are kept in a locked location and destroyed securely when no longer needed.

We keep your data:
• For up to 7 years for tax and accounting purposes
• For shorter periods if you have only made an enquiry and not gone ahead with work

6. Sharing Your Information

We may share limited information only when necessary:
• With suppliers or subcontractors involved in your job (e.g. parts deliveries, gas engineers)
• With accountants or HMRC for tax purposes
• If required by law or regulation (e.g. Gas Safe Register)

Any third parties are expected to keep your data secure and use it only for legitimate purposes.

7. Your Rights

You have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate information
• Ask us to delete your data where legally possible
• Withdraw consent (where applicable)

To exercise any of these rights, contact Jack at hello@tweedieplumbing.co.uk.

If you are unhappy with how we handle your data, you can also complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on request or published on our website (if applicable).